1. Introduction

Efficion respects your privacy and is committed to protecting the personal information of our clients, partners, and visitors in accordance with applicable data protection laws. This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard your information when you engage with us through our services, which include but are not limited to: Artificial Intelligence & Autonomous Systems, Web Development, Project Rescue, Managed IT Services, AWS/Cloud Infrastructure, DevOps, IT Consulting, and Project Management.

2. Scope of policy

This Policy applies to all data collected through our websites, mobile applications, cloud platforms, client communications, and offline interactions in the course of conducting our business operations.

3. Information We Collect

We may collect and process the following categories of personal and business information:

• Personal Information: Name, mailing address, email address, telephone number, employer, job title, payment information, and identifiers such as IP addresses or user credentials.
• Technical and Usage Data: Device type, operating system, browser type, access times, pages viewed, clickstream data, geolocation data, interaction logs, error diagnostics, and other usage metrics through cookies, analytics, and other tracking technologies.
• Service and Project Data: All materials, files, documentation, configurations, specifications, and other project-related data submitted to us or accessed by us%in the course of providing services.
• Communication Data: Records of customer service interactions, emails, chats, social media messages, and feedback or survey responses.

4. Cookie Policy

We use cookies and similar tracking technologies on our website and digital platforms to enhance user experience, analyze performance, ensure security, and support marketing and customization.

• What Are Cookies? Cookies are small text files stored on your browser or device when you visit a website. They allow the website to recognize your device, maintain session states, remember preferences, and deliver customized content.
• Types of Cookies We Use:
  • Essential Cookies: Enable core features such as user authentication, account access, and secure checkout.
  • Analytical Cookies: Help us understand user behavior and improve platform design using aggregated data.
  • Functionality Cookies: Store user preferences, language settings, and customized dashboard views.
  • Targeting/Advertising Cookies: Track your online activity across websites to deliver targeted ads and marketing messages based on your interests.
• Third-Party Cookies: We may allow select third-party partners such as analytics providers (e.g., Google Analytics) or advertisers to set cookies and collect usage data for performance monitoring, trend analysis, and advertising campaigns.
• Managing Cookies: You may configure your browser to refuse cookies, alert you when a cookie is being placed, or delete existing cookies. However, disabling cookies may impair certain website features. You may also use browser plug-ins to manage tracking preferences.
• Cookie Banner and Consent Tool: We utilize a cookie consent management platform that provides a visible banner upon your first visit to the website. This banner enables you to:
  • Accept all cookies;
  • Reject non-essential cookies;
  • Customize your preferences by cookie type. Your consent is logged and stored for audit and compliance purposes, and you may change your settings at any time by clicking the “Cookie Preferences” link in our website footer. We maintain ongoing compliance with GDPR, CCPA, and NDPR with regard to cookie handling and consent.

5. Legal Basis for Processing

We process personal data under the following legal grounds: - Your explicit consent where applicable; - The performance of a contract or pre-contractual steps at your request; - Our legitimate interests in improving service quality, maintaining security, or fulfilling administrative operations; - Compliance with legal or regulatory obligations.

6. Use of Information

We use your personal data to: - Deliver, operate, and manage our services; - Authenticate and authorize users; - Respond to requests, inquiries, and support issues; - Monitor system health, detect fraud or abuse, and maintain cybersecurity; - Customize content, features, and interface based on user preferences; - Conduct research and performance analytics; - Facilitate business transactions, including invoicing and reporting; - Comply with legal, regulatory, and contractual requirements.

7. Information Sharing and Disclosures

We do not sell, lease, or trade your personal data. We may disclose information only under the following lawful bases:

• - Service Providers: We engage vetted third-party vendors for hosting, payment processing, analytics, cloud storage, customer support, and security services, who process data on our behalf under data protection agreements.
• Legal Compliance: When compelled by law enforcement, regulatory bodies, or court orders in accordance with applicable legal standards.
• Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or part of our assets, your information may be transferred under confidentiality safeguards.

8. International Data Transfers

Your personal data may be processed outside of your country of residence. Where we transfer data across borders, we implement: - Standard Contractual Clauses (SCCs) approved by the European Commission; - Technical and organizational measures to ensure data integrity and confidentiality; - Specific compliance with GDPR (EU), CCPA (California), and NDPR (Nigeria) requirements regarding international data processing.

9. Data Security

We employ a comprehensive data protection program which includes: - Encrypted data storage and transmission (SSL/TLS); - Access controls and authentication mechanisms; - Endpoint protection and regular security audits; - Monitoring systems to detect, alert, and mitigate threats; - Employee security training and NDAs for sensitive project handling. Despite our best efforts, no system can be guaranteed 100% secure. In the event of a data breach, we will notify affected parties and regulators in accordance with applicable breach notification laws.

10. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as legally required. Retention periods vary by data type and include: - Contracts and financial records: Up to 7 years (legal/accounting compliance); - Technical logs and usage data: 12–24 months (analytics, security); - Customer communications: Until resolution or for ongoing client management; - Anonymized data may be retained indefinitely for statistical purposes.

11. Your Rights

Subject to applicable jurisdiction, your rights may include: - Right to access your data and receive a copy; - Right to rectify inaccurate or incomplete data; - Right to erasure (“right to be forgotten”) under certain conditions; - Right to restrict or object to data processing; - Right to data portability in a structured, commonly used, machine-readable format; - Right to withdraw consent at any time; - Right to file complaints with a supervisory authority.

12. Changes to This Policy

We reserve the right to amend or update this Policy at our discretion and in response to legal or operational changes. Material revisions will be prominently posted with a revised effective date. Your continued use of our services constitutes acknowledgment of the updated terms.